Centralised Order Taking Solution
For Your Restaurant's Home Delivery and Take-Away Business
Single dashboard to supercharge restaurant's home delivery business
Accept orders from ALL sources on a single dashboard. Print bills directly into existing POS, no manual punching. Request for delivery on a single click. Automated order confirmation and dispatch SMS to customers. Play with CRM and run marketing campaigns.
Collate orders from ALL source on to a SINGLE window
Merge orders from all existing phone lines, 3rd party aggregators (Zomato, FoodPanda, Swiggy) as well as website/phone app on to a single screen. No need to answer any phone calls or manage multiple dashboards and tablets.
Complete call centre solution for phone orders
Trained order taking teams
Food experts with excellent soft skills, skilled in cross-selling and suggestive-selling techniques to drive up average bill sizes
Great Customer Experience
Customers greeted directly by name. Past numbers, addresses and orders are saved. Teams experienced in customer handling.
Team size auto scale up/down
With your growing business and new outlets, NomNom scales up teams – without you even getting to know about it!
Easy to Use Dashboard for Outlet Managers
Accept/Decline orders on a single click
Accept or reject orders from ALL sources, print KOT and/or bill in POS – ALL on a single click!
Complete customer support
Not just order placing calls, NomNom manages complete customer support – complaints calls, feedbacks, order status calls, enquiry calls and all others!
Increase/reduce delivery time for each order
Increase delivery time in peak hours, reduce delivery time in lean hours. Even simpler – turn on/ off delivery on a single click!
Real-time inventory sync
Turn off dishes as soon as they go out of stock at the outlet, NomNom team stops taking orders for those dishes in real-time!
Stay on TOP of your business!
Daily metrics, detailed reports, charts, insights, call recordings – everything available at your fingertips!
Actionable Reports, Insights
40+ admin SMS alerts and 24-hour issue resolution system. Receive daily SMS/email reports, play with charts or download excels for analysis!
Your Data Is In Safe Hands!
Do not worry about your confidential metrics and customer data. Its all super safe with our multi-layered firewalls, separate databases and non-disclosure agreements
Listen to Calls In Real Time
Every call is recorded! Live call recordings available at your fingertips – listen, monitor quality and share feedback for continuous improvement!
Works well with ALL major players
NomNom order taking solution works seamlessly with all key players in running a successful home delivery business – Point of Sale (PoS) systems, 3rd Party Aggregators, Online Orders, On Demand Logistics, Marketing solutions and many more!
High-end infrastructure with infinite growth potential
Reliable technology and telecom stack
99%+ technology up-time. 24 X 7 power backup with local server hosting and fibre optics lease and PRI lines
Location is NO barrier!
Services across all cities in India, across multiple languages. Contact centre operations centralised in Noida
Operational across ALL hours
Works across complete order taking time – 7AM to 5AM – 365 days of the year!
Excellent answering and service levels
90-10 Service Level guarantee to ensure 90% calls answered under 10 seconds along with 99% Call Answering Rate
Our Team and Investors
Strong team of young professionals with specialised backgrounds – Bain & Company, Deloitte, McDonald’s, Cafe Coffee Day, IHM, NSIT, SRCC, Amity – leading operations, client relationships and product engineering
Engineer from NSIT with two years of consulting experience with Bain & Company, Anmol looks after partnerships, acquisitions and product.
Engineer from NSIT with two years of consulting experience with Bain & Company, Rajat looks after operations, client relationships and product.
Led by Abhinav Singh, Gaurav Abrol and Pranjal Kumar, Cogent eServices has decade-old expertise in contact centre operations and is NomNom’s strategic growth partner
Get In Touch
Share your contact details to setup a meeting, schedule solution demo, know more about our services , seek a quote or just drop in to say hello!